Cookie Policy

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function properly, improve user experience, and provide information to website owners.

Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored on your device until they expire or you delete them). The specific duration of each cookie is listed in the tables below.

Similar technologies such as local storage, session storage, and tracking pixels are also covered by this policy and are collectively referred to as "cookies."

We use the following categories of cookies on our Website:

Strictly Necessary Cookies - these are essential for the Website to function and cannot be switched off. They include cookies that enable you to log into secure areas, use our case submission forms, and remember your cookie consent preferences.

Performance/Analytics Cookies - these help us understand how visitors interact with our Website by collecting anonymous usage data. This information helps us improve site performance and user experience.

Functionality Cookies - these allow the Website to remember choices you make (such as your language preference or region) and provide enhanced, personalised features.

Marketing/Advertising Cookies - these are used (only with your consent) to deliver advertisements relevant to your interests, limit the number of times you see an advert, and measure the effectiveness of advertising campaigns.

The following essential cookies are used on our Website. These cannot be disabled as they are required for core site functionality:

Session management cookies - maintain your session state as you navigate the Website. Duration: session.

Security tokens - CSRF (Cross-Site Request Forgery) protection tokens that secure form submissions. Duration: session.

Cookie consent preference - stores your cookie consent choices so you are not asked repeatedly. Duration: 12 months.

Load balancing cookies - distribute traffic across servers to ensure consistent performance. Duration: session.

We use privacy-focused analytics services to understand how visitors use our Website. These services collect information in an anonymous, aggregated format:

Website analytics - track page views, session duration, traffic sources, bounce rates, and user flow patterns. This data helps us optimise page content and navigation. Duration: up to 26 months (anonymised thereafter).

Performance monitoring - detect errors, slow-loading pages, and technical issues to help us maintain site reliability. Duration: session.

Where possible, we use analytics providers that are GDPR-compliant without requiring explicit consent (e.g., privacy-focused analytics such as Plausible or Fathom). If we use analytics that require consent, these will only be activated after you have given your consent via the cookie banner.

Marketing cookies are only activated with your explicit consent. These may include:

Advertising platform cookies - from platforms such as Google Ads, Meta (Facebook/Instagram), and LinkedIn, used for remarketing and conversion tracking. These cookies help us show relevant advertisements to users who have previously visited our Website. Duration: up to 90 days.

Social media cookies - enable social sharing features and allow social media platforms to track your browsing activity across websites for advertising purposes. Duration: varies by platform.

You can withdraw your consent for marketing cookies at any time through our cookie consent banner or by adjusting your browser settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. The following third-party providers may set cookies through our Website:

Google (Analytics, Ads, reCAPTCHA) - google.com/policies/privacy/

Meta/Facebook (Pixel, Conversions) - facebook.com/policy/cookies/

LinkedIn (Insight Tag) - linkedin.com/legal/cookie-policy

YouTube (embedded videos) - youtube.com/howyoutubeworks/user-settings/privacy/

Cloudflare (security and performance) - cloudflare.com/privacypolicy/

We recommend reviewing the privacy policies of these third-party providers for more information about their cookie practices.

You have several options for managing cookies on our Website:

Cookie consent banner - when you first visit our Website, a banner allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in our Website footer.

Browser settings - most browsers allow you to view, manage, and delete cookies. You can typically find these settings in the "Options" or "Preferences" menu. Note that blocking all cookies may affect Website functionality.

Do Not Track - some browsers include a "Do Not Track" (DNT) feature. We respect DNT signals where technically feasible.

Industry opt-out tools - you can opt out of targeted advertising through: the Digital Advertising Alliance (youronlinechoices.com), the Network Advertising Initiative (networkadvertising.org), or Google Ads Settings (adssettings.google.com).

Please note that disabling essential cookies may affect the functionality of our Website, and disabling analytics cookies will not prevent you from using the site but will limit our ability to improve it.

In accordance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, we obtain your consent before placing any non-essential cookies on your device.

Your consent is recorded and stored securely. We retain a record of your consent preferences for 12 months, after which you will be asked to renew your consent.

You can withdraw or modify your consent at any time. Withdrawing consent does not affect any processing that took place before the withdrawal.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, new technologies, or regulatory requirements. Material changes will be notified through a prominent notice on our Website.

We encourage you to review this policy periodically. The "Last updated" date at the top of this page indicates when this policy was last revised.

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Data Protection Officer, Patterdale Recovery Limited, Manor House, 35 St Thomas's Road, Chorley, Lancashire, England, PR7 1HP.

Email: privacy@patterdalerecovery.co.uk | Phone: +44 7886 080951.