Service
Victim Support
Compassionate, trauma-informed support for fraud victims throughout the recovery process, including counselling referrals and practical guidance.
98%
Client Satisfaction
500+
Victims Supported
2hrs
First Contact
50+
Counselling Referrals
Overview
What this involves
Being a victim of fraud is devastating - not just financially, but emotionally and psychologically. Shame, anger, anxiety, and depression are common responses to fraud, and many victims struggle to seek help. Our victim support service is designed to provide compassionate, confidential support throughout your entire recovery journey.
Our support team is trained in trauma-informed care, understanding that fraud victims need sensitivity and patience. We never judge, never minimise your experience, and always prioritise your wellbeing alongside the practical aspects of recovery.
We provide regular case updates and clear communication about what's happening with your investigation. You'll never be left wondering about the status of your case. Our client relations team acts as your dedicated point of contact, available by phone, email, or video call whenever you need us.
Beyond case support, we connect victims with professional counselling services, support groups, and financial advisory resources. Recovery from fraud involves addressing the emotional and financial impact, not just recovering money. We help you rebuild confidence and take steps to protect yourself in the future.
Coverage
What we investigate
- Emotional and psychological impact assessment
- Referral to certified trauma counsellors
- Connection to fraud victim support groups
- Financial impact documentation and planning
- Insurance claim assistance
- Law enforcement reporting guidance
- Credit monitoring and identity protection
- Family communication support
- Media/press inquiry management
- Long-term recovery planning
Process
How we work, step by step
- 1
Initial Support Call
A dedicated support specialist contacts you within 2 hours to listen, understand your situation, and explain the process ahead.
Within 2hrs
- 2
Personalised Support Plan
We create a tailored support plan addressing your emotional, practical, and financial needs throughout the recovery process.
1 week
- 3
Ongoing Case Communication
Regular updates on your investigation, with clear explanations and opportunities to ask questions at every stage.
Throughout case
- 4
Recovery & Aftercare
Post-recovery support including financial guidance, prevention education, and continued access to counselling resources.
Ongoing
Typical timeline
- • First support contact: within 2 hours of case acceptance
- • Support plan creation: within 1 week
- • Counselling referral: within 48 hours if needed
- • Regular check-ins: weekly or bi-weekly based on your preference
- • Support continues throughout your case and beyond
Fees
Transparent fee structure
Victim Support Service
Included at no extra cost with any active case engagement
Counselling Referrals
We connect you with NHS and private counselling services at standard rates
Standalone Support
Initial support call available even without case engagement
FAQ
Common questions
Is victim support really free?
Our initial support call is free for anyone, regardless of whether you engage us for investigation or recovery services. For clients with active cases, ongoing support is included at no extra cost.
Do I have to talk about what happened?
Only what you're comfortable sharing. Our support specialists are trained to be patient and never pressure you to discuss anything you're not ready for.
Can you help my family understand what happened?
Yes. We can provide guidance on communicating with family members and, where appropriate, facilitate family support sessions.
What if I feel too embarrassed to reach out?
Please don't be. Fraud affects millions of people every year - it can happen to anyone. Our team has supported hundreds of victims and we never judge. Everything is completely confidential.
Do I need to go to the police myself?
Not before speaking to us. Your first step is a free case assessment, and we handle the investigation and the practical recovery work for you. Where an official report to Action Fraud or the police genuinely helps your case, we will prepare your evidence and guide you through that process - but you do not have to navigate it alone.
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